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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donna Canez

December 19, 2025

5  out of  5
rating by Donna Canez
"Sandi was so helpful and friendly today when I was having trouble with an online payment. While she worked on my issue, we had a really fun conversation. She is very personable and kind. She took care of my issue very quickly. Great job!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Sandi was able to help you with your online payment and make the experience enjoyable as well. She truly is personable, kind, and dedicated to taking great care of our customers. We’ll be sure to pass along your feedback to her. We appreciate you taking the time to share your experience!"
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Chosen

December 11, 2025

5  out of  5
rating by Chosen
"Kenzi has had the best customer service I've had while dealing with State Farm, and I highly recommend getting in contact with her if you need help."
We responded:
"Thank you for the 5-star review! We’re so glad to hear Kenzi provided excellent customer service. We truly appreciate your recommendation and your feedback."
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Brittani Olson

December 8, 2025

5  out of  5
rating by Brittani Olson
"Austin and Sandy are absolutely lovely and have exceeded my expectations each time I've called with an inquiry or issue."
We responded:
"Thank you for the 5-star review! We’re so glad to hear that Austin and Sandy have consistently exceeded your expectations. We truly appreciate your feedback."
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Canuela canuela

December 5, 2025

5  out of  5
rating by Canuela canuela
"great place to get every insurance done... we've been there for a long time... reliable , easy to work with if any issue arises.. knowledgable people.. thanks"
We responded:
"Thank you for the 5-star review! We truly appreciate your loyalty and kind words. We’re glad to hear our team has been reliable, knowledgeable, and easy to work with. Thanks again!"
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Sabrina S

December 4, 2025

5  out of  5
rating by Sabrina S
"Sandy helped me today with updating my payment info for my monthly payment let me tell you you she was thorough and made sure everything was updated on StateFarms end. Too bad not every Auto insurance company is like this one. Thank you Sandy!!!!!"
We responded:
"Thank you for the 5-star review! We’re so glad Sandy was able to help and make sure everything was updated correctly. We truly appreciate your kind words and your trust in our team!"
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hermione martinez

December 3, 2025

5  out of  5
rating by hermione martinez
"Kenzie was very helpful she was quick and super nice!"
We responded:
"Thank you for the your thoughtful review Hermione. We are happy that Kenzi was able to quickly assist your needs."
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jeffrey fussell

December 2, 2025

5  out of  5
rating by jeffrey fussell
"Great service 👏!"
We responded:
"I appreciate the review Jeffrey! It’s always great to hear we’ve been able to provide you service. Thank you!"
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VAL

December 1, 2025

5  out of  5
rating by VAL
"Asher was really nice and helpful. Price was affordable. Changed over from Liberty Mutual and cut my premium in half. Thank you!"
We responded:
"Hi Val, thank you for choosing to trust us with your insurance needs. We are grateful Asher was able to help you with our services."
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Louie Perez

November 26, 2025

5  out of  5
rating by Louie Perez
"This agency is always so responsive, knows me by name and knowledgeable. I highly recommend Luke, Kenzi and team."
We responded:
"Thank you for taking the time to leave your review Louie, we appreciate customers like you. I am grateful Kenzi was able to help you out and we look forward to continuing to serve you."
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Dana McCann

November 25, 2025

5  out of  5
rating by Dana McCann
"They are wonderful! Top tier customer service!!!!"
We responded:
"Thank you Dana for giving us the opportunity to help protect you. We are grateful!"
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Delcastillo_4X4@hotmail.com Ximena

November 21, 2025

5  out of  5
rating by Delcastillo_4X4@hotmail.com Ximena
"Muy amable y me ayudó mucho"
We responded:
"¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra saber que recibiste un trato amable y que pudimos ayudarte. Tu confianza significa mucho para nosotros, y siempre estaremos aquí para apoyarte cuando lo necesites."
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Yvette Moncrief

November 20, 2025

5  out of  5
rating by Yvette Moncrief
"For many years now, have valued State Farm and especially Luke Dix, my agent, and his gracious staff. Speaking with Stephen and Kenzi this week solved some questions and gave more awareness. I appreciate all of my State Farm family! Respectfully, Yvette Moncrief, a grateful client"
We responded:
"Dear Yvette, Thank you so much for sharing your kind words and for being a valued part of our State Farm family over the years. We’re delighted to hear that Luke, Stephen, and Kenzi were able to provide clarity and support during your recent conversations. Your trust and appreciation mean the world to us, and we’re grateful for the opportunity to serve you. Respectfully, Luke Dix and Team"
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Butler Michae

November 20, 2025

5  out of  5
rating by Butler Michae
"Iv had extremely good customer service dealing with statefarm. Kenzie is very helpful and provides the best support she deserves a raise. She is very professional and always get things done with no problema. We need more kenzies"
We responded:
"Wow, thank you so much for sharing this! We couldn’t agree more—Kenzie is amazing, and we’re lucky to have her on our team. We’re glad she was able to help you out and make things easy. Your kind words will mean the world to her. Thanks again for the shout‑out and the 5 stars!"
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William C

November 20, 2025

2  out of  5
rating by William C
"Switching to USAA, Luke clearly does not care about veterans or respect his customers who line his pockets enough to not employee incompetent customer service associates I remember when he was just an employee of another office and watched him grow only for him to toss my policy to the side and not be helpful at all moving family to Texas and zero has been done on his offices side to push things through with state farm this kind of care makes me glad I won't have to worry about his complete let down of an office come two weeks"
We responded:
"I'm sorry to hear about your frustration and disappointment. While I’m not familiar with your situation based on this review, I take feedback seriously and want every customer to feel respected and supported. I do take issue with your assertion that I don't care about our veterans, we proudly support veterans and their families—not only through charity & service, but through opportunity. We proudly employ spouses of both active and non-active duty veterans, and we’re committed to creating a team that reflects care, integrity, and dedication. I would like to discuss your concerns directly and invite you to please contact me at the office. I’m happy to listen and help clarify anything that may have gone wrong. Our phone number is 760-754-2636. "
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Michael Welker

November 19, 2025

5  out of  5
rating by Michael Welker
"Great agency, great service and great people. Thank you, Mike Welker"
We responded:
"Thank you so much Michael. We really do try our absolute best to provide first in class service. I’m grateful for your feedback but more importantly for your trust in our agency and your business. Thank you again!"
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Melinda Holmes

November 19, 2025

1  out of  5
rating by Melinda Holmes
"This office has gone down in service. I will not be renewing my insurance."
We responded:
"I am so sorry to hear this. However I do not see your are a customer of ours - however, if you are and it is under a different name, I'd love to make it right. Please call me at 760-754-2636 to discuss. Wishing you all the best. "
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Qamaruddin Jabarkhiel

November 19, 2025

5  out of  5
rating by Qamaruddin Jabarkhiel
"It was an honor to work with Sandy at State Farm Insurance Oceanside, California. She was quick, professional, knowledgeable and highly responsive to my needs."
We responded:
"Thank you so much for taking the time to leave us a review Qamaruddin! Nick does such a great job and we appreciate your feedback! Thank you for your loyalty and your business!"
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Chip Howard

November 19, 2025

5  out of  5
rating by Chip Howard
"Sandy was extremely knowledgeable and articulate. She could not have been nicer. Completely answered all my questions."
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear that Sandy provided such knowledgeable and articulate support. It means a lot to know she was able to answer all your questions with kindness and clarity. We’ll be sure to pass along your kind words—she’ll be delighted! Thanks again for the 5 stars."
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Leona Talsma

November 18, 2025

5  out of  5
rating by Leona Talsma
"Very helpful. It was all done by phone. Everytime I have had to talk to someone at State Farm, they have been helpful and very friendly."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our team has consistently provided helpful and friendly service over the phone. Your trust means a lot to us, and we're always here to support you whenever you need. Thanks again for the 5 stars!"
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Alicia Ave

November 16, 2025

1  out of  5
rating by Alicia Ave
"I usually refrain from leaving negative reviews because I don’t like putting bad energy into the world, but at this point I feel I need to share my experience to hopefully protect future customers. From the very first day, things were not handled as promised. After signing up, I noticed my deductible was different from what we had discussed. I was told it was changed because it would be “cheaper,” even though that wasn’t what I agreed to. I also specifically requested that my daughter be listed on my policy, yet when I received the paperwork and insurance cards, she wasn’t listed anywhere. I was told drive-safe devices would be sent automatically — I still haven’t received them. I was also told my auto insurance would be less if I added a $15 life-insurance policy, which influenced my decision. Instead, my monthly bill ended up being higher than I was originally quoted, and even more than what I was previously paying with my old insurer. Overall, I feel misled and frustrated. I no longer trust anything coming from this agency, and I regret switching my auto and home policies. Ethical business practices and transparency should be a priority here — and unfortunately, that was not my experience."
We responded:
"Thank you for taking the time to share your concerns. I’m really sorry to hear that your experience with our office hasn’t felt clear or reassuring — we never want any customer to feel that way. Your trust means a lot to us, and I understand how frustrating it can be when policy details or billing don’t match what you believed they would be. While I can’t discuss your specific policy information publicly, I definitely want to make sure everything is accurate, properly explained, and aligned with what you intended. We would appreciate the chance to review each item with you — including the deductible, listed drivers, billing changes, and the Drive Safe & Save devices — so we can address any misunderstandings and make adjustments if needed. Please reach out to me directly so we can work through this together: 760-754-2636 Our goal is always to be clear, transparent, and helpful, and your feedback is a reminder of how important that is. Thank you again for bringing this to our attention — we truly want to make this right."
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Ofelia Martinez

November 11, 2025

5  out of  5
rating by Ofelia Martinez
"I had an issue with a reimbursement check that I never received, and honestly, I had given up on ever getting it. But Norma went above and beyond to make sure it was resolved. She didn’t just make promises—she took real action, kept me updated every step of the way, and followed through until the very end. Even though the process took a few weeks, she stayed on top of it and made sure I finally received .I truly appreciate her dedication and follow-through. Norma is an example of what great customer service should look like!"
We responded:
"Thank you so much for taking the time to share this feedback! We’re thrilled to hear that Norma was able to help resolve your reimbursement issue and that her dedication made a difference. She truly embodies our commitment to follow-through and genuine customer care. We’ll be sure to share your kind words with her and the rest of our team — feedback like yours reminds us why we do what we do. Thank you again for your patience and for giving us the opportunity to make things right!"
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Jazmin Marin Morales

November 7, 2025

5  out of  5
rating by Jazmin Marin Morales
"Everyone at this location is amazing ! Customer service is great . Definitely always there when I need anything . Great staff !"
We responded:
"Thank you for the 5-Star rating. We appreciate your support & business. - Luke Dix"
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William Stetler

November 7, 2025

5  out of  5
rating by William Stetler
"We have insured with State Farm’s for 15+ years. Sandy Warren is the voice I want to hear when I call. She is personable, friendly and knowledgeable on all things insurance. Requests are handled professionally and promptly. My go to lady! Thank you Sandy for all you do!"
We responded:
"Thank you for being part of our State Farm family for over 15 years! We’re so grateful for your loyalty and kind words. Sandy truly is a gem—her warmth, professionalism, and deep knowledge make her an invaluable part of our team. We’ll be sure to share your heartfelt message with her. It means the world to us!"
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Christiane Adamo

November 4, 2025

5  out of  5
rating by Christiane Adamo
"State Farm agent Kenzi was lovely. to work with. She assisted me with all my needs and made the necessary changes and updates to my policy.. State Farm is a quality company."
We responded:
"I’m so glad your interaction with Sandy was so pleasant. She’s the best. We really appreciate you Christiane. Thanks for the review"
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John Dela Cruz

October 29, 2025

5  out of  5
rating by John Dela Cruz
"Asher from State Farm is the best representative I’ve had the pleasure of working with at this office. He was prompt in fixing the issue we had and personally handled it in its entirety!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Asher provided such prompt and personal service—he truly goes above and beyond to support our clients. We’ll be sure to pass along your appreciation. It means a lot to us that you took the time to share your experience!"